Tenants

WHY CHOOSE

TATTERSHALLS?

Tattershalls is an independent lettings and property management specialist, dedicated to offering its clients a responsive and friendly service. We will ensure that each of our clients receives a dedicated service so that they can have complete peace of mind and confidence when renting a new property.

IMPORTANT INFORMATION

WE ARE

CERTIFIED PROFESSIONALS

We are proud members of ARLA, the Association of Residential Letting Agents. A significant number of our competitors are not licensed as the industry isn’t regulated. This means anyone can operate as an agent without having the recommended knowledge, qualifications or experience to provide a first class service.

WE ONLY

WORK WITH THE BEST LANDLORDS

Many of our prospective tenants have invested significant amounts of time and energy to find their perfect property. The next part of the process is moving in and being able to enjoy their time at the property for the duration of the tenancy. Unfortunately, some landlords will only do what is needed to secure a tenant and will do very little else whilst the tenants are in occupation. Part of our promise to our tenants is that we will only work with landlords and recommend their properties if they show a commitment to working with us and their tenants when problems arise. Our track-record of only selecting landlords who look after their properties and respond to their tenants’ needs is a testament to our commitment to getting it right.

WE USE

THE BEST-IN-CLASS SYSTEMS AND PROCESSES

Our investment in industry-leading management software means that we can easily and accurately produce our tenants’ account statements and monitor rent payments over any given period. Furthermore, by scheduling periodic maintenance and inspections, repairs can be kept to a minimum reducing disruption and unexpected failures.

WE HAVE

AN ESTABLISHED NETWORK

OF LANDLORDS AND PROPERTIES

Through our long-established contact base, we have access to a large number of private and professional landlords who live and work in Nottingham, as well as further afield. Many of these landlords are long term investors who have, over the years, built up a valuable portfolio of first-class properties which they want to let to the best tenants. We maintain close contact with all of our clients, even after a tenancy has ended, to understand from them what their future objectives might be. In doing so we have been very successful in matching them with our prospective tenants who might be looking for similarly high quality accommodation on comparable terms.

OUR FEES

ARE FAIR AND SENSIBLE

We believe in building long-term relationships based upon trust and transparency. Our fees therefore reflect the actual work that we have dedicated (or expect to dedicate) to serving our clients.

VIEW OUR RECENT

PROPERTIES

THE

LETTINGS PROCESS
1.CHOOSE

1.CHOOSE

Once you have found a property you would like to view, contact us.

2. VIEW

2. VIEW

We will arrange a viewing and, should you wish to take it, complete an application form.

3. APPLICATION

3. APPLICATION

Your application will be processed and, if you meet the necessary criteria, your references will be submitted. You will be required to give details of your previous landlord, current employer and 3 months’ worth of bank statements.

4. REVIEW

4. REVIEW

Once your application has been successful, you will be asked to review and sign the tenancy agreement and pay your deposit. We will always aim to do this within 7 working days.

5. APPROVAL

5. APPROVAL

On the day your tenancy agreement starts, you can collect your keys, counter-signed tenancy agreement and inventory. Your first month’s rent must be cleared in our bank before we release keys. Please note cheques and cash are not accepted.

6. INVENTORY & MOVING DAY

6. INVENTORY & MOVING DAY

If you have been given an inventory, we strongly advise that you check it against the property before moving your belongings into the property. This will need signing and retuning within 7 working days.

7. DEPARTING

7. DEPARTING

If you wish to vacate at the end of your tenancy, you are requested to give at least one month’s written notice. A written acknowledge will be sent back to you.

8. RETURNING THE KEYS

8. RETURNING THE KEYS

All sets of keys must be returned on the last day of the tenancy. The property must be professionally cleaned before you return the keys or this may affect your deposit.

9. CHECK OUT

9. CHECK OUT

Once we have all sets of keys we will complete a formal check-out at the property and report back to you with any findings.

10. A FOND FAREWELL

10. A FOND FAREWELL

Once the check-out has been done and any deductions made, we will return your deposit to you.


If you have any further questions please see our FAQ’s below, if you still have a query you can contact us on 0115 838 33 33 or info@tattershalls.co.uk

FREQUENTLY ASKED

QUESTIONS

1. WHEN DO I PAY MY APPLICATION FEE AND WHAT DOES THIS COVER?

Your application fee needs to be paid when you submit your application. The property will not be marked as ‘let’ until this fee has been paid. The application fee covers the administration and referencing of your application.

2. WHEN DO I NEED TO PAY MY DEPOSIT AND WHERE WILL IT BE PROTECTED?

Your deposit will be due 7 days after submitting your application form. Your deposit will be held in the DPS and you will receive information on this and how to get your deposit back at the end of the tenancy.

3. WHAT'S THE DIFFERENCE BETWEEN A MANAGED PROPERTY AND LET ONLY?

Managed Properties are looked after throughout the tenancy by Tattershalls. Tenants simply report any maintenance issues or other problems to maintenance@tattershalls.co.uk and we take care of the problem on the landlord’s behalf. With a large number of properties under management, we have a number of specialist tradesmen working for us on a regular basis, so any problems can be sorted out quickly and efficiently.

Let Only means that we find a tenant for a property and the landlord assumes responsibility for the management thereafter. The tenant will then deal with the landlord directly, paying the landlord rent and contacting the landlord with any problems that may arise.

4. WHAT REFERENCES DO YOU TAKE?

We ask for your current landlord’s details and your current employer’s details. If you have been with either for less than 6 months we will ask for your previous landlord’s and employer’s details also. We do not carry-out credit checks; therefore, we ask for three months’ bank statements in order to reference you. You may also be asked to provide payslips.

5. HOW DO I PAY RENT?

Rent should be paid monthly by standing order from your bank. We ask you to set this up so that it is withdrawn from your account three working days before your rent due date so that it arrives on time.

6. WHO PAYS COUNCIL TAX AND UTILITY BILLS?

Tenants are responsible for all utilities and council tax, unless agreed otherwise. For managed properties we will let the council and the utility companies know that you are moving in and that you will be responsible for opening an account in your name. We will agree meter readings with you at check in and at check out, so that there is no confusion over liabilities.

7. HOW MUCH NOTICE MUST I GIVE WHEN I WANT TO MOVE OUT?

You must always give one months’ notice in line with when you pay your rent. This applies for fixed term and rolling term tenancies.

8. WHAT MUST I DO AT THE END OF MY TENANCY?

As per your tenancy agreement, you will be responsible to pay the check-out fee. This will need to be paid when you hand-in your notice. All properties must be professionally cleaned when tenants vacate. We have details of professional cleaners if you wish to use them. Keys will need to be returned to our office before 5pm on the day of the check-out.

9. WHAT DO I DO IN AN EMERGENCY?

When you rent a property through Tattershalls, you will be given a move-in pack which includes information on what to do in an emergency. All necessary contact details will be included in this pack.

10. WHAT ITEMS OF REPAIR AM I RESPONSIBLE FOR?

All appliances provided by the landlord will be maintained by the landlord unless specified. You are responsible for changing lightbulbs and other small items that are stipulated in your tenancy agreement.